topic Simcard in Get Support

Simcard

NotYetreceived — Fri, 26 Sep 2025 01:19:57 GMT

Hi,
I purchased a plan for $30 along with a SIM card for $10. It said delivery would take two days, but I haven’t received anything yet. Can you please provide an update?

@computergeek541 @CSA_PM

Re: Simcard

slusagm — Thu, 25 Sep 2025 20:59:20 GMT

you need to open a proper ticket for PM to help in this case

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Simcard

hTideGnow — Thu, 25 Sep 2025 20:59:56 GMT

hi @NotYetreceived

the 2 days is how fast they will ship out the sim card, not how fast you will receive it

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: Simcard

Dunkman — Thu, 25 Sep 2025 21:15:15 GMT

@NotYetreceived

It is a common misconception from the website. The item will be shipped within 2 business days. It should arrive within 10 business days.

If more than 10 business days, then contact customer service agent. No point to contact them earlier. Unfortunately, there is no tracking number and the shipping is usually done via Canada post.

Re: Simcard

computergeek541 — Fri, 26 Sep 2025 01:20:42 GMT

As Canada Post employees have taken labor action, there will be an additional delay if Public Mobile has in fact sent the SIM card by Canada Post.