topic Re: Dual numbers in Get Support

Dual numbers

Firststreetpete — Thu, 25 Sep 2025 19:29:38 GMT

Hello, I transferred my phone number from Telus to Public Mobile. I had two days worth of issues and then they gave me a temporary phone number to activate it with and then you said you would change it at your end so that my original phone number that I transferred would be the one I would be using but now my phone is using both those numbers and it’s causing serious issues with me getting calls and text messages. How do I get rid of the temporary number that I received from you?

Re: Dual numbers

hTideGnow — Thu, 25 Sep 2025 19:32:06 GMT

hi @Firststreetpete

did you remove the old Telus sim card or disable the Telus eSIM?. Try that and Reboot and Reset network settings

if same, ask PM support agent to help. submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Dual numbers

hairbag1 — Thu, 25 Sep 2025 19:33:13 GMT

@Firststreetpete

removed the Telus sim from cell yet ?