topic Crashed while setting up my SIM. App doesn't let me proceed. in Get Support

Crashed while setting up my SIM. App doesn't let me proceed.

Eddie6818 — Thu, 25 Sep 2025 18:08:44 GMT

Phone application crashed while setting up for a phone number transfer. Can't get past the "Register a SIM now for it says that it's already in use. App prompts me to log in for further action, but nothing is happening.

Re: Crashed while setting up my SIM. App doesn't let me proceed.

slusagm — Thu, 25 Sep 2025 18:09:09 GMT

and you tried to reboot phone and try login the app again?

time to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Crashed while setting up my SIM. App doesn't let me proceed.

hTideGnow — Thu, 25 Sep 2025 18:10:04 GMT

hi @Eddie6818

you are setting up physical sim? did you try to put in the PM sim and see if it connects?

if not, ask PM support agent to help, submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Crashed while setting up my SIM. App doesn't let me proceed.

Eddie6818 — Thu, 25 Sep 2025 18:12:18 GMT

I was in the process of transferring my old number, so I havent reached the step to insert the bew SIM card yet.