topic Re: Phone app down in Get Support

Phone app down

Lily8479 — Thu, 25 Sep 2025 17:20:59 GMT

When will the app store public mobile app be back up? I recently signed up with an e-sim and can't activate my phone number.

Re: Phone app down

Handy1 — Thu, 25 Sep 2025 16:44:16 GMT

@Lily8479 It’s up and working for me , check your phone setting maybe the eSIM already installed and you need to enable it if iPhone “turn on this line “ is on and remove old sim and reboot the phone or reset network settings if still no luck

send a private message To CS_Agent

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Phone app down

slusagm — Thu, 25 Sep 2025 16:45:42 GMT

@Lily8479

app works for me

try uninstall and reinstall

also you don't really need app after you activate, you can login My Account on the browser. Check if you can login there

Re: Phone app down

Lily8479 — Thu, 25 Sep 2025 16:48:59 GMT

It says: "App maintenance, Hang tight! Our app is just catching it's breath. We'll be up and running again shortly." for 3 days already...