topic Re: Credit card update in Get Support

Credit card update

Moss1 — Thu, 25 Sep 2025 16:12:08 GMT

Re: Credit card update

hTideGnow — Thu, 25 Sep 2025 16:13:29 GMT

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Credit card update

slusagm — Thu, 25 Sep 2025 16:15:07 GMT

do you have trouble updating or don't know where to update?

to update, login My Account, go to Payment->Manage Subscription->Update payment method

if you have trouble updating, wait 24 hours and try again

or if you need to renew, buy voucher from Shoppers drugs mart and load voucher using My Account or *611