topic Re: Want to change plan after auto-payment failure, how to fix this !! in Get Support

Want to change plan after auto-payment failure, how to fix this !!

Maturity — Tue, 04 Jan 2022 23:12:55 GMT

So I got an SMS a day or two ago saying that my payment was due soon, no worries it is set up on auto-pay
Today I get an SMS that the payment failed, dunno why as the card should be godo
Go to the portal and see that there is a $40/mth deal that is better so I take the option to change the plan and select that
Says I need to top up, no problem, change the CC to another just to be sure
It takes the $ required but says it failed to activate
So I figure it must need a couple of $ more to cover the tax so I up the balance to cover that (and I see it charges tax on that too, what?)
Now there is plenty in the balance to cover the $40 for the new plan but now it won't give me the option to change and wants to go to the old (90 day) plan

How do I fix this?

Re: Want to change plan after auto-payment failure, how to fix this !!

LEGO — Mon, 18 Jun 2018 16:46:16 GMT

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Want to change plan after auto-payment failure, how to fix this !!

Maturity — Mon, 18 Jun 2018 17:02:48 GMT

Thanks LEGO, I hope that they can kick my number back onto the rails soon!

Re: Want to change plan after auto-payment failure, how to fix this !!

stonechucker — Mon, 18 Jun 2018 17:08:20 GMT

@Maturity, unfortunately, a plan change can only be done by the Moderators, when the plan is expired - you lucked out the wrong way on this one 😞

Hopefully, your message to the moderators will get resolved for you quickly, and you'll get the new plan you're looking for 🙂

Re: Want to change plan after auto-payment failure, how to fix this !!

Maturity — Mon, 18 Jun 2018 17:19:14 GMT

Thanks stonechucker, the portal instructions *seem* to indicate that one can do a plan change on a renewal boundry or even switch to another plan mid-stream (not sure how that would work tho). I've messaged the moderator so hopefully they can sort it out.

Re: Want to change plan after auto-payment failure, how to fix this !!

closng — Mon, 18 Jun 2018 17:36:20 GMT

@Maturity wrote:
Thanks stonechucker, the portal instructions *seem* to indicate that one can do a plan change on a renewal boundry or even switch to another plan mid-stream (not sure how that would work tho). I've messaged the moderator so hopefully they can sort it out.
M

Hi @Maturity,

Typically, if you change your plan mid-term, you can choose to either have the new plan take effect immediately (which will take payment right away) or have the new plan take effect upon your next renewal.