topic Re: Data completely stopped working in Get Support

Data quit working

Lyndsay2 — Thu, 25 Sep 2025 15:26:04 GMT

I moved to Yukon Territory & for the last 4 months my data has quit working mid-cycle. I have had no data for 3 days now. What’s up with this?? I pay for data for the entire month.

Re: Data quit working

Lyndsay2 — Thu, 25 Sep 2025 15:29:44 GMT

I use Les than half the data I pay for, each month.

Re: Data completely stopped working

Lyndsay2 — Thu, 25 Sep 2025 15:30:56 GMT

Me too! 3 days now, with no data, only used half of wat I paid for.

Re: Data quit working

hairbag1 — Thu, 25 Sep 2025 15:35:48 GMT

@Lyndsay2

To start… log in to your account to make sure you have the plan you think you do. Also you can see how much data is remaining currently.

Re: Data completely stopped working

slusagm — Thu, 25 Sep 2025 15:36:47 GMT

iphone or Android?

if Android, there is a data limit setting, you might need to disable it

and if that is not the fix, you need to ask PM to check and help

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage