topic Re: Data completely stopped working in Get Support

Data completely stopped working

Jaygre9 — Thu, 25 Sep 2025 17:36:38 GMT

Woke up this morning data completely stopped working. Reset iPhone, reset network settings, checked billing no issues, checked data usage no issues, did the above 5 times each. Still not working. Airplane mode on and off. Still not working. This is the most infuriating and frustrating experience I’ve ever had with a carrier. There’s literally not solutions

edited by computergeek541: changed category labels as this discussion isn't related to My Account/self serve account

Re: Data completely stopped working

slusagm — Thu, 25 Sep 2025 15:10:39 GMT

maybe outage?

https://www.telus.com/en/bc/outages

and ask PM to help, Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data completely stopped working

hTideGnow — Thu, 25 Sep 2025 15:11:09 GMT

hi @Jaygre9

since you already tried reset network settings, you probably need PM to refresh the account.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data completely stopped working

hTideGnow — Thu, 25 Sep 2025 15:13:32 GMT

hi @Jaygre9

are you in Oshawa or Ottawa?

Re: Data completely stopped working

Jaygre9 — Thu, 25 Sep 2025 15:16:55 GMT

No, greater Toronto area I live in the gta.

Re: Data completely stopped working

CSA_PM — Thu, 25 Sep 2025 15:24:56 GMT

Hello @ Jaygre9,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage