topic Re: Account Re-activate/Re-instate!!?? in Get Support

Account Re-activate/Re-instate!!??

kegly — Tue, 04 Jan 2022 23:12:53 GMT

Hello!

I was out of country for three month and could not make my phone payments. Now I have problem to activate my Publick Mobile account? What should I do to re-activate it? I have phone and SIM card I used previously. Thank you

Re: Account Re-activate/Re-instate!!??

mtfolks — Mon, 18 Jun 2018 16:02:32 GMT

I believe after 90 days of being inactive your account is wiped. There’s no way to retrieve it once that happens. You’d have to purchase a new SIM and set up a new account with a new number. Sorry.

Re: Account Re-activate/Re-instate!!??

LEGO — Mon, 18 Jun 2018 16:03:57 GMT

@kegly If you left country while your account was still active, you might be able to recover it. When did your service expire? Count 90 days from that day. If less then 90 days passed form that day you are in luck. Pay for your service and contact Moderators_Team so that they reactivate your plan.

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Account Re-activate/Re-instate!!??

kegly — Mon, 18 Jun 2018 16:08:43 GMT

Thank you, I'll try it

Re: Account Re-activate/Re-instate!!??

mtfolks — Mon, 18 Jun 2018 16:09:29 GMT

Oops, I may have misread the original post. If the account has been inactive for *less* than 90 days definitely follow @LEGO‘s post to reinstate it and get yourself back up and running.