topic Re: Huge Phone Call Probelms in Get Support

Huge Phone Call Probelms

Optimus087 — Wed, 24 Sep 2025 16:43:57 GMT

For the last 2 weeks, I have been experiencing the audio cutting out during my phone calls and the occasional loss of internet.

Is this a Public Mobile issue? Is anyone else having this problem?

Re: Huge Phone Call Probelms

hTideGnow — Wed, 24 Sep 2025 16:48:08 GMT

hi @Optimus087

voice and data issue could be a different one

what phone do you have?

But try Reboot the phone and Reset Network Settings

Re: Huge Phone Call Probelms

Optimus087 — Wed, 24 Sep 2025 17:39:46 GMT

Google Pixel 5.

I've reset the phone multiple times. I care most about the phone calls. I switched to the 3G network this morning and it seems to have fixed things but this shouldn't be a permanent solution

Re: Huge Phone Call Probelms

hTideGnow — Wed, 24 Sep 2025 17:42:46 GMT

hi @Optimus087

your phone should work with VoLTE without issue. Check here to confirm

https://www.publicmobile.ca/en/on/get-help/articles/volte

I would also ask PM support agent to refresh your account:

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage