topic Re: new sim card in Get Support

new sim card

MC44 — Wed, 24 Sep 2025 19:01:56 GMT

I HAVE A NEW SIM CARD BUT CAN NOT REGISTER IT, IT TELLS ME THAT IS THE CURRENT NUMBER, I DO NOT KNOW HOW IT GOT THERE OR WHERE TO GO FROM HERE??? THANK YOU ANYONE WHO CAN HELP

Re: new sim card

hTideGnow — Wed, 24 Sep 2025 16:41:17 GMT

hi @MC44

did you try to login My Account or the app to update the sim card?

if you are using My Account on the Browser, go to Profile page, click the pencil besides Sim card number and update

but if you are unable to do so, ask PM support agent to help

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: new sim card

Meow — Wed, 24 Sep 2025 17:42:20 GMT

You should transfer number from old SIM to new SIM. You cannot have two SIM for one PM account.