topic Re: Anyone else having problems with Internet in Vancouver? in Get Support

Anyone else having problems with Internet in Vancouver?

PeterE — Wed, 24 Sep 2025 15:51:46 GMT

I suddenly lost Internet access this morning (Surrey, Burnaby, Vancouver) seems that texting works

Re: Anyone else having problems with Internet in Vancouver?

BKNS27 — Wed, 24 Sep 2025 15:57:07 GMT

@PeterE

No problem in East Van.

Reset the Network setting on your phone.

Here is the outage map:

https://istheservicedowncanada.com/status/telus/map

Re: Anyone else having problems with Internet in Vancouver?

ORNGNBLK — Wed, 24 Sep 2025 15:58:15 GMT

@PeterE no internet at all? wifi or data? try resetting network settings and reboot device (this will erase any saved wifi passwords FYI) also try toggle airplane mode on and then back off. Hope this helps

Re: Anyone else having problems with Internet in Vancouver?

hTideGnow — Wed, 24 Sep 2025 16:33:27 GMT

hi @PeterE

yes, you are not alone, I have the issue as well

Re: Anyone else having problems with Internet in Vancouver?

PeterE — Wed, 24 Sep 2025 23:34:24 GMT

Resetting the network settings helped, it's back now

Re: Anyone else having problems with Internet in Vancouver?

hTideGnow — Thu, 25 Sep 2025 00:15:51 GMT

hi @PeterE

yes, Telus took down that outage earlier today, so issue is now resolved. I have mine too