https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-payments/m-p/1370998#M939302 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/341190">@Pacy</a>&nbsp; I find it’s best to use the public mobile app not website , if you have been using the app you can uninstall the app and reinstall it and when you log back in be sure to allow location services in within the app itself . If your already existing customer you can also go to shoppers drug mart and buy payment voucher and load the funds *611 to resume services right away and worrry about updating crest card info later&nbsp;</P> Wed, 24 Sep 2025 14:20:44 GMT Handy1 2025-09-24T14:20:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-payments/m-p/1370994#M939301 <P>I have been trying to make payments to get an active service but I am unable to&nbsp;</P> Wed, 24 Sep 2025 14:16:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-payments/m-p/1370994#M939301 Pacy 2025-09-24T14:16:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-payments/m-p/1370998#M939302 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/341190">@Pacy</a>&nbsp; I find it’s best to use the public mobile app not website , if you have been using the app you can uninstall the app and reinstall it and when you log back in be sure to allow location services in within the app itself . If your already existing customer you can also go to shoppers drug mart and buy payment voucher and load the funds *611 to resume services right away and worrry about updating crest card info later&nbsp;</P> Wed, 24 Sep 2025 14:20:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-make-payments/m-p/1370998#M939302 Handy1 2025-09-24T14:20:44Z