topic Re: No service after new eSim in Get Support

No service after new eSim

Amyyyyy — Wed, 24 Sep 2025 14:03:06 GMT

Hi yesterday I switched from a physical sim to an esim - new iPhone. My service worked fine but when I woke up this morning I now have no service. It's in SOS mode. I've restarted my phone. And also done a network settings reset. Any other suggestions? Thanks

Re: No service after new eSim

hTideGnow — Wed, 24 Sep 2025 14:03:51 GMT

HI @Amyyyyy

Try Reboot phone once more and Reset Network Settings

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service after new eSim

Handy1 — Wed, 24 Sep 2025 14:05:40 GMT

@Amyyyyy

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service after new eSim

Amyyyyy — Wed, 24 Sep 2025 14:09:33 GMT

Hi thanks for the quick reply. So the SIM card number in my PM profile DOES NOT match the physical SIM card in my old phone. What does that tell me?

Again, I'm using a new phone with eSim only.