topic Re: Autopay not working in Get Support

Autopay not working

Nill — Tue, 04 Jan 2022 23:12:53 GMT

I was trying to add my credit card to autopay, but the page says: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

So I contacted my card issuer, they told me the address I put on PM's autopay page was not exactly the same as on my card. So they confirmed my address again and asked me to try to put on autopay again, but it was still not working. My card issuer said it should work, if not I need to contact with PM to solve it. Can anyone help me to look into my account and fix this problem? thanks

Re: Autopay not working

hummuschips — Fri, 11 Nov 2016 00:20:57 GMT

Check your mail for something from your credit card such as a monthly statement. Enter the address exactly the same as you see it on the envelope addressed to you.

Re: Autopay not working

Nill — Fri, 11 Nov 2016 00:23:51 GMT

I added my card to my other services, all of them were fine except PM.

Re: Autopay not working

hummuschips — Fri, 11 Nov 2016 00:26:35 GMT

Do you have an apartment or suite number or anything in your address? Couldn't the credit card company tell you exactly what was showing wrong with the address when it was being verified?

Re: Autopay not working

Nill — Fri, 11 Nov 2016 00:30:27 GMT

I do have an apartment number. I tried to put it in the street adress section with "unit" and without "unit", the # apt section. nothing worked 😕

Re: Autopay not working

hummuschips — Fri, 11 Nov 2016 00:35:25 GMT

In your mail from the credit card company does it actually show apt or suite or unit? You need to use the exact same unit type that your credit card company uses which is why I suggest you find a statement from them to see what format they are using.

another possibility is that they have in their system like below:

101 - 2 streetname st

where 101 is the apartment number.

Re: Autopay not working

Nill — Fri, 11 Nov 2016 00:45:46 GMT

Thank you SOOO SOOO SOOO much. You are right, they use the little hyphen in my address to separate my unit and street number. I put the them exactly as the letter shown like XX-XXX Blah street, and it worked !! ：D

：😁

Re: Autopay not working

hummuschips — Fri, 11 Nov 2016 00:51:56 GMT

@Nill you're welcome! Glad I could help.

Re: Autopay not working

Luddite — Fri, 11 Nov 2016 00:54:53 GMT

Great effort @hummuschips 👍 👍