topic Re: Cannot update replacement bank card in Get Support

Cannot update replacement bank card

Nik1 — Sun, 21 Sep 2025 06:15:16 GMT

I am trying to pay for my plan. I have had issues in the past, signing into this platform is usually a nightmare I try to avoid. I just want my phone to work without needing to wait a week for a response back from a community chat. I'm not sure if it is because they updated all their plans and will no longer let me continue with mine. I've tried on multiple browsers and devices. It is the same bank card as last time. I'm feeling sick and kind of want to have a working phone in case I need to call someone in an emergency 😂 It looks like I might need to wait a week.

Re: Cannot update replacement bank card

BKNS27 — Sun, 21 Sep 2025 08:40:00 GMT

@Nik1

You can call 1-855-4PUBLIC or dial 611 to make a manual payment using vouchers to restore service.

Vouchers can be purchased from: 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway or Staples.

You also need to login to your account and update on the PM app or website then go to Payment tab then Update Card Information for future AutoPay.

Also check if the Subscribe button is enabled for AutoPay.

This would be faster than waiting for a CS_Agent to reply back.

Re: Cannot update replacement bank card

Dunkman — Sun, 21 Sep 2025 14:54:10 GMT

@Nik1

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details
Leave a space between the first 3 digits of the postal code and last three

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

Re: Cannot update replacement bank card

Nik1 — Tue, 23 Sep 2025 20:26:27 GMT

It is the only card I have. It has been over a week with no phone service. I never knew how limiting not having a phone is. I need to make time sensitive calls. I'm not joining Telus if this is the motive.

Re: Cannot update replacement bank card

hTideGnow — Tue, 23 Sep 2025 20:32:11 GMT

hi @Nik1

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Cannot update replacement bank card

Nik1 — Tue, 23 Sep 2025 20:45:06 GMT

I think I must have logged in 8 seperate times with a verification code needed each time. This kept me busy for an hour. I finally got through to submit a ticket. But I could only submit a sentence.