topic Re: Cannot access my account in Get Support

Cannot access my account

OHFFS — Tue, 23 Sep 2025 20:23:20 GMT

Major issues today. I recently changed the credit card I was using for automatic payments. Got a message from Public Mobile that payment did not go thru. Tried logging in to my account. Login didn't like either the email I used or both (I haven't used this website since I signed up years ago). Tried "Forgot email" & "Forgot Password" after which I was supposed to receive a one time code - never showed up. Multiple attempts all resulted in no code being sent. I was able set up a new Eversafe login, which works for Community, but I still cannot access my account. When I click on "My Account" I just get taken to the Public Mobile home page. What am I doing wrong?

I just want to change my payment method, but I still cannot get into my account no matter what I do. I guess my only option is to open a brand new account since I am unable to access my current plan.

Re: Cannot access my account

hTideGnow — Tue, 23 Sep 2025 20:26:14 GMT

hi @OHFFS

ask PM support agent to help to sort out the login issue. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

For payment and resume service, if you do not want to wait, buy a voucher from Shoppers Drug Mart or London Drug or gas station and load the voucher using *611 on the phone

Re: Cannot access my account

OHFFS — Wed, 01 Oct 2025 13:16:43 GMT

Got it sorted using the app. Should have tried that first.