topic Re: RCS Not Available in Get Support

RCS Not Available- Issue on BOTH iOS and Android

Preet456 — Mon, 22 Sep 2025 13:14:01 GMT

Hi,

I bought a new phone. Transferred the physical SIM over. RCS will not work. I tried everything on this site about Carrier Services, reinstalling Messages, all kinds of cache clearing and rebooting.

"Not Supported" RCS chats has been disabled by your carrier.

I think I need PM to fix this on the back end because that comes up immediately. No waiting to set up etc.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

slusagm — Mon, 15 Sep 2025 12:14:07 GMT

Reset network settings!!! Send a text message to an android and it should switch to RCS after you send one text message

if that does not trigger it, then send a ticket to PM and ask them to reprovision the sim

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Loreen1 — Mon, 15 Sep 2025 12:20:11 GMT

I tried resetting didn’t work , thank you . I did submit a ticket .

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Ledhead — Mon, 15 Sep 2025 13:13:10 GMT

RCS not working for me either, on two public lines I have (one recently added and another long time use). I'm convinced they currently don't have RCS support anymore given the lack of response via ticket and a lot of comments on various platforms (here, reddit etc). It's too bad but likely need to look at an alternative carrier now.

Tried sim from another carrier and if worked immediately.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

slusagm — Mon, 15 Sep 2025 13:14:59 GMT

@Ledhead

please try submit a ticket and ask PM to reprovision your sim as well

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Ledhead — Mon, 15 Sep 2025 13:17:49 GMT

I did and they already have. I think there's a chance Google has removed jibe support and have put it on the carrier's to support RCS themselves now and I think public doesn't have server setup for it or something. This seems to be a recent issue that has popped up across a number of carrier's with some already providing support (given the other sim working).

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

KitsaStatti — Mon, 15 Sep 2025 13:26:28 GMT

I'm having the same problem with 2 lines I just migrated from Virgin Mobile

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

slusagm — Mon, 15 Sep 2025 13:30:11 GMT

@KitsaStatti

please try the steps above first. Also, be aware that the activation could take a bit long, it is not unusual that it "stuck" there for an hour or so and eventually completed

or ask PM to reprovision the sim by open them a ticket

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

will13am — Mon, 15 Sep 2025 14:51:49 GMT

Folks, there is nothing with RCS on this service for either android or iOS users. Please don't go flooding the support inbox with service requests that they cannot do anything about. To restore the service, try removing RCS, wait a couple of hours and then add it back and wait another couple of hours. There are many stakeholders in this process, so the service can take a few hours to establish. If this does not work, then try deleting the app and reinstalling it.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Curtis_24 — Mon, 15 Sep 2025 15:41:11 GMT

Yup sane issue, rcs messaging use to work no problem then stopped all the sudden a couple days ago. For all my android contacts not just one (I’m on an iPhone) and trying to resolve this issue is extremely slow and painful. Will extremely likely be switching carriers as soon as I have time ti do so, the support from public mobile is a joke.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Curtis_24 — Mon, 15 Sep 2025 15:42:26 GMT

Do you not have to try and re download your e sim if you reset network settings ? I have no way of re downloading it , have no QR code (never got one)

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

hTideGnow — Mon, 15 Sep 2025 15:44:21 GMT

hi @Curtis_24

Reset network settings would not delete the existing eSIMs, so, there is no need to re-download or reinstall eSIM

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

will13am — Mon, 15 Sep 2025 15:53:43 GMT

@Curtis_24 wrote:
Yup sane issue, rcs messaging use to work no problem then stopped all the sudden a couple days ago. For all my android contacts not just one (I’m on an iPhone) and trying to resolve this issue is extremely slow and painful. Will extremely likely be switching carriers as soon as I have time ti do so, the support from public mobile is a joke.

RCS issues that individual users are experiencing have nothing to do with Public Mobile. I am an android user and have been using RCS successfully on this service since it was first rolled out . When my iOS users had access to RCS starting last September, I have had no problems communicating this them.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Ledhead — Mon, 15 Sep 2025 16:58:26 GMT

Or it's possible your RCS is grandfathered from a previous activation, and new activations no longer function.

There's a lot of angles that could be at play.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

hTideGnow — Mon, 15 Sep 2025 17:13:42 GMT

hi @Ledhead that's why we always suggest to re-register RCS/iMessage after porting

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

will13am — Mon, 15 Sep 2025 17:34:44 GMT

@Ledhead wrote:
Or it's possible your RCS is grandfathered from a previous activation, and new activations no longer function.
There's a lot of angles that could be at play.

RCS is a feature that is universally available to all customers provided they have the hardware/software that supports it.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Ledhead — Mon, 15 Sep 2025 17:50:22 GMT

Some carrier's opt to use Google Jibe, other carrier's manage RCS themselves. There's rumor that Google is quietly pulling back Jibe support and making carrier's manage it themselves. I thought it possible that's why these issues have started happening.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Loreen1 — Mon, 15 Sep 2025 18:17:00 GMT

I just got RCS when I updated last week .

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

will13am — Mon, 15 Sep 2025 18:17:12 GMT

@Ledhead wrote:
Some carrier's opt to use Google Jibe, other carrier's manage RCS themselves. There's rumor that Google is quietly pulling back Jibe support and making carrier's manage it themselves. I thought it possible that's why these issues have started happening.

Google Jibe is not a separate service from RCS; rather, jibe is a platform for providing RCS.

Re: My iphone 14 pro says RCS messaging waiting for activation, it’s been like that for over a week?

Loreen1 — Mon, 15 Sep 2025 18:17:40 GMT

How do I reregister?