topic Re: Not receiving OTP in Get Support

Re: Not receiving OTP

Rem21 — Mon, 22 Sep 2025 19:32:30 GMT

I also haven't received my OTP

hTideGnow — Mon, 22 Sep 2025 19:34:05 GMT

try to click Didn't receive code or Reset Code and see if Send email an option

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Rem21 — Tue, 23 Sep 2025 17:26:16 GMT

Nobody has responded to me

softech — Tue, 23 Sep 2025 17:36:02 GMT

you submitted a ticket yet?

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Tue, 23 Sep 2025 18:18:04 GMT

Thank you for the escalation! The customer is in contact with an agent.