topic Re: Payment is not working in Get Support

Payment is not working

Sveta_2112 — Tue, 23 Sep 2025 16:48:24 GMT

Hi. I can't top up my account; they're asking me to change my payment method. Why isn't my Scotiabank debit card working? I've never had these problems before.

Re: Payment is not working

hTideGnow — Tue, 23 Sep 2025 16:51:41 GMT

@Sveta_2112

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Payment is not working

Sveta_2112 — Tue, 23 Sep 2025 16:56:31 GMT

Thanks, you helped me