topic Re: payment in Get Support

payment

SaimaIqbal — Tue, 23 Sep 2025 15:32:44 GMT

Can't change payment method, card expires soon. Need help to change before next due date.

Re: payment

hairbag1 — Tue, 23 Sep 2025 15:36:43 GMT

others have similar issue lately. Click the orange bubble on lower right side of page to start process to get Customer Support to change payment card info.

If in a hurry...get payment vouchers at 7-11 then dial 611 to add 'em to your account for renewal.

Re: payment

hTideGnow — Tue, 23 Sep 2025 15:40:09 GMT

hi @SaimaIqbal

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account