topic Re: Phone plan cancelled for ### ####### in Get Support

Phone plan cancelled for ### #######

AusCan2 — Tue, 23 Sep 2025 11:22:13 GMT

On the 15th July, 2025 this phone plan was cancelled and again on the 13th August, it was also cancelled. I made contact on 13th August, 2025 with Public Mobile via the chat site and I was assured by Public Mobile that there would be no more deductions from the credit card and this plan would be no longer valid on 12 September, 2025.

I have completed all that has been required to unsubscribe with Public Mobile.

Please explain why there has again been another deduction of $32.48 (Public Mobile Self) on the 19th September, 2025. Please rectify this matter immediately. If this is issue is not rectified immediately we will have no option but to report this to the CRTC and the Better Business Bureau.

Re: Phone plan cancelled for ### #######

Handy1 — Tue, 23 Sep 2025 11:22:59 GMT

@AusCan2

This is just a forum of community customers like you not public mobile staff , but to cancel your public mobile account you need to either log into your account and turn off auto subscribe, or you need to port number out to new carrier and once you have successfully ported number out it will automatically close the account . If you like to discuss with support you have to engage them

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone plan cancelled for ### #######

softech — Tue, 23 Sep 2025 11:22:29 GMT

@AusCan2

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone plan cancelled for ### #######

CSA_PM — Tue, 23 Sep 2025 12:17:08 GMT

Thank you for the escalation! The customer is already in contact with an agent.