topic subscription screwup in Get Support

subscription screwup

deener — Wed, 24 Sep 2025 01:45:10 GMT

I changed the subscription for my daughter yesterday to one with a higher data bucket. today the service is telling me her subscription is expired, and that her account needs more funds to renew. I purchased a $34/20Gb subscription yesterday but when I check her account today, it has the $50/100Gb one. The only options if I try to change it are for the $40 or $50 5G ones, not waht i had selected. I was billed for the $34 one yesterday. How do I resolve this?

Re: subscription screwup

hairbag1 — Tue, 23 Sep 2025 05:02:40 GMT

@deener

you upgraded to a $34 / 20GB plan yesterday. Dial 611 with her cell to hear current plan status and if payment has been applied.

Click the orange chat bubble on lower right side of page to start process of getting Customer Support to get your plan righted. If you bought the $35 plan but ended up with $50 plan...something went wrong...only Customer Support can fix.

Re: subscription screwup

Hiker_10 — Wed, 24 Sep 2025 00:28:35 GMT

I had the exact same thing happen to me a couple days ago - " I purchased a $34/20Gb subscription yesterday but when I check her account today, it has the $50/100Gb one. The only options if I try to change it are for the $40 or $50 5G ones". What's up Public Mobile - I wasn't aware I couldn't downgrade plans either. May shop around now.

Re: subscription screwup

slusagm — Wed, 24 Sep 2025 00:32:57 GMT

@Hiker_10

you can downgrade, just not too many option. You will see some lower priced plan coming up. Keep checking.