topic Re: Slow support in Get Support

Slow support

Precejin — Tue, 23 Sep 2025 03:20:45 GMT

Why does the support take time to respond??

Re: Slow support

funpig1 — Tue, 23 Sep 2025 03:26:08 GMT

They are busy. There will be additional step to verify your identity which can tak another day. I usually provide my account number, phone number, last 4 digits of my credit card in my initial ticket to bypass this step. Good luck .

Re: Slow support

ORNGNBLK — Tue, 23 Sep 2025 04:59:49 GMT

@Precejin . Perhaps the assistance you’re seeking can be found in this forum? What kind of assistance are you looking for? Customers in this forum can almost always help with general questions about connection , subscription, renewals, referrals etc.

Re: Slow support

hairbag1 — Tue, 23 Sep 2025 05:07:02 GMT

@Precejin

your past posts all have the same theme...that support is slow. OK...it's slow. You can help speed things along by letting us know what the nature of your concern is. We can usually help get you righted long before customer support can. Give us some more info and we'll help.

Re: Slow support

kb_mv — Tue, 23 Sep 2025 14:15:57 GMT

@Precejin wrote:
Why does the support take time to respond??

@Precejin I submitted a ticket yesterday for an issue and received 2 replies within 30 mins of my submission and reply to them.