https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1370554#M939082 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/593384">@Don59</a>&nbsp;</P><P>&nbsp;</P><P>did you just buy the eSIM for this old phone?&nbsp; &nbsp;if it did not install correctly, ask PM to help.&nbsp;<SPAN>&nbsp;</SPAN>Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.&nbsp; So, you will need to message them here:<BR />&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P><SPAN>CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:<BR />&nbsp; &nbsp; &nbsp;&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp;</SPAN></P><P>&nbsp;</P> Mon, 22 Sep 2025 23:23:51 GMT slusagm 2025-09-22T23:23:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1370553#M939081 <P>eSIM not downloading on old phone</P> Tue, 23 Sep 2025 02:51:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1370553#M939081 Don59 2025-09-23T02:51:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1370554#M939082 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/593384">@Don59</a>&nbsp;</P><P>&nbsp;</P><P>did you just buy the eSIM for this old phone?&nbsp; &nbsp;if it did not install correctly, ask PM to help.&nbsp;<SPAN>&nbsp;</SPAN>Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.&nbsp; So, you will need to message them here:<BR />&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P><SPAN>CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:<BR />&nbsp; &nbsp; &nbsp;&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp;</SPAN></P><P>&nbsp;</P> Mon, 22 Sep 2025 23:23:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1370554#M939082 slusagm 2025-09-22T23:23:51Z