topic Phone deactivated in Get Support

Phone deactivated

Rajandeep7 — Mon, 22 Sep 2025 20:02:22 GMT

Hello, I was out of the country and therefor my phone was not used for 90+ days.

I would like to get a new sim and the same number again.

I was told the number is still available and I am wondering if I can get some help in getting a new SIM card and assigned the same mobile number

Re: Phone deactivated

Chalupa_Batman — Mon, 22 Sep 2025 20:16:38 GMT

@Rajandeep7 wrote:
Hello, I was out of the country and therefor my phone was not used for 90+ days.
I would like to get a new sim and the same number again.
I was told the number is still available and I am wondering if I can get some help in getting a new SIM card and assigned the same mobile number

First, if it's been more than 90 days, there's a very good chance you won't get the number back. Who told you that you could get the number back?

To start up again with Public Mobile, the old SIM card is no longer good. You'd need a new one. You'd then get a temporary number or permanent number of your choosing. You can change numbers once a week till you find one you like. But I'm confident the other number is now gone.

EDIT: DO NOT under any circumstances purchase a SIM card directly from Public Mobile. It could take up to 3 weeks to receive one in the mail.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: Phone deactivated

Meow — Mon, 22 Sep 2025 20:21:43 GMT

90+ days with NO pay? - Your account is closed, number lost.

If you want to continue with PM you would need new SIM, new email, create new account, etc.

Re: Phone deactivated

Rajandeep7 — Mon, 22 Sep 2025 20:35:33 GMT

The number is still with Telus/koodo/public mobile

i spoke with a phone provider who said to contact public mobile and they could possibly help me get a new sim/plan and try to recover the same number if it’s still available - which it seems to be.

Re: Phone deactivated

Chalupa_Batman — Mon, 22 Sep 2025 20:37:15 GMT

@Rajandeep7 wrote:
The number is still with Telus/koodo/public mobile
i spoke with a phone provider who said to contact public mobile and they could possibly help me get a new sim/plan and try to recover the same number if it’s still available - which it seems to be.

Well, if that's the case, then get your SIM card or if your phone can do eSIM, start your account. Once your account is started, contact a CS Agent this and see what they say.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Phone deactivated

hTideGnow — Mon, 22 Sep 2025 20:37:46 GMT

@Rajandeep7 wrote:
The number is still with Telus/koodo/public mobile
i spoke with a phone provider who said to contact public mobile and they could possibly help me get a new sim/plan and try to recover the same number if it’s still available - which it seems to be.

hi @Rajandeep7

if that is the case, ask PM support and check

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage