PUK

meme6 — Mon, 22 Sep 2025 18:57:00 GMT

I locked out my SIM card by mistake and I need puk from service provider

edited by computergeek541: changed category label as the discussion isn't related to Community

Re: PUK

Chalupa_Batman — Mon, 22 Sep 2025 18:53:44 GMT

@meme6 wrote:
I locked out my SIM card by mistake and I need puk from service provider

Please contact a CS Agent this way.

If it is a Samsung and it requires a PUK code, contact Samsung 1-800-726-7864 for a PUK code.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: PUK

CSA_PM — Mon, 22 Sep 2025 19:17:41 GMT

Thank you for the escalation! The customer is already in contact with an agent.

Re: PUK

meme6 — Mon, 22 Sep 2025 19:26:16 GMT

Thank you

topic Re: PUK in Get Support

PUK

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Re: PUK

Re: PUK