topic Re: Invalid number in Get Support

Invalid number

Golfgolf — Mon, 22 Sep 2025 01:34:10 GMT

My friend has been trying for days to activate his account. Every time he inputs his current number, it comes up as invalid. His current provider is SaskTel and it is on a eSIM, if that helps? Then the runaround starts. Log in, etc. over and over again. Please help.

Re: Invalid number

softech — Mon, 22 Sep 2025 02:02:56 GMT

@Golfgolf

while most numbers can be ported, not all numbers can.

Tell us the area code and the next 3 digits and I can confirm if the phone number can be ported into PM

Re: Invalid number

Golfgolf — Mon, 22 Sep 2025 13:50:07 GMT

Thanks!

306 459

Re: Invalid number

softech — Mon, 22 Sep 2025 13:57:17 GMT

@Golfgolf wrote:
Thanks!
306 459

@Golfgolf

for a carrier to accept a phone number, they have to have a "rate centre" in that city where the phone number originally belongs to.

Your number belongs to Pangman. Only SaksTel has the rate centre there for not Telus (PM uses Telus system), ie, you cannot port your number to Public Mobile

Re: Invalid number

Golfgolf — Mon, 22 Sep 2025 14:24:41 GMT

Thanks for your quick response. Not what we were hoping for.

Is there a link I can send to my friend to apply for a refund? PM has had his payment for about 10 days already.

Thanks again!