topic Re: Mobile data not working in Get Support

Mobile data not working

Shirley725 — Sun, 14 Sep 2025 19:49:26 GMT

About two weeks ago, my phone stopped using mobile data when I was out of available WiFi connections. I have lots of data in my plan, but I can't seem to figure why.

Thoughts?

Re: Mobile data not working

softech — Sun, 14 Sep 2025 19:53:19 GMT

@Shirley725

what phone do you have?

try Reset network settings and check if it works

if it does not work and you have an iPhone, update Carrier Profile

But if you have an iPhone, you might want to manually update the APN if you have an Android

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)

Re: Mobile data not working

Shirley725 — Sun, 14 Sep 2025 21:10:59 GMT

Hi and thank you. I did reset network settings. Nothing..I just tried to make an outgoing call and it tells me I have no minutes, which I checked and it has been topped up! I have a Motorola Moto 5G

Re: Mobile data not working

Shirley725 — Mon, 22 Sep 2025 13:23:07 GMT

Yes, I reset my network settings and it did work!

Thank you for your help. Shirley