topic Re: Sim activation in Get Support

Sim activation

randy1862 — Mon, 22 Sep 2025 05:17:19 GMT

I paid for an esim, was charged but never got an activation QR code and the customer service representative said they couldn't help. Has anyone dealt with this? The app must of had issues and now the no refund... can I get this dealt with? Need to figure it out before the 23rd, thanks!

Re: Sim activation

BKNS27 — Mon, 22 Sep 2025 08:03:49 GMT

@randy1862

Why can’t the CS_Agent help with your eSIM?

Re: Sim activation

softech — Mon, 22 Sep 2025 10:23:20 GMT

Yes @randy1862 , it is true that CS agent cannot regenerate the QR code on behalf of there was an error during activation.

You can get a physical sim card first, message CS agent with the sim card number and they can complete the activation for you

After all completed, you can then login PM app and change the sim back to eSIM. Many gone through that process (change to physical sim and back to eSIM after) without trouble

You can get a new physical sim from:

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
Via your My Account: https://www.publicmobile.ca/sim-card or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)