topic Re: My account doesn't show anything in Get Support

My account doesn't show anything

Deda_Mares — Thu, 18 Sep 2025 13:27:17 GMT

When I log in my account.

I cannot view my plan , my payment i cannot view anything. Nothing is showing. I have been out of the country for 3 months. My phone is no longer in service and when I checked my credit card statement it doesnt show that payments were taken out.

I need to access my account information. Maybe I need to update my credit card information. Please figure out whats wrong with my account?

Re: My account doesn't show anything

hTideGnow — Thu, 18 Sep 2025 13:31:14 GMT

hi @Deda_Mares

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account doesn't show anything

BKNS27 — Thu, 18 Sep 2025 13:39:36 GMT

@Deda_Mares

It seems your CC has expired therefore your account is closed due to nonpayment for longer than 90 days.
You can call 1-855-4PUBLIC yo check the status of your account. If it indicated that your account is suspended. You need to make a manual payment.

If the system doesn’t have your number in the system. Your account is closed, SIM no longer work and your number is returned to the carrier you got the number from. You will need to contact a CS_Agent if your previous carrier is Telus/Koodo/PM to retrieve your number back but you will need a new SIM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account doesn't show anything

computergeek541 — Thu, 18 Sep 2025 14:22:49 GMT

unnecessary repetition

Re: My account doesn't show anything

Deda_Mares — Sun, 21 Sep 2025 18:41:57 GMT

I called the 1855 4public and the phone number is not valid

Re: My account doesn't show anything

computergeek541 — Sun, 21 Sep 2025 18:47:02 GMT

Re: My account doesn't show anything

Wasayef — Mon, 19 Jan 2026 21:33:38 GMT

When I log in to my account login, it doesn't show anything. Monthly payments are made and line is active and have been for years. But when I log in, it doesn't show anything. What to do?