topic @CSR- how do I open a ticket .. having the same issue again… in Get Support

@CSR- how do I open a ticket .. having the same issue again…

dayna2306 — Sun, 21 Sep 2025 16:34:46 GMT

Paid my service but the number I ported over is now on a different account that I don’t have access to and now my ported number doesn’t have service? Soo frustrating

Re: @CSR- how do I open a ticket .. having the same issue again…

hairbag1 — Sun, 21 Sep 2025 16:38:16 GMT

@dayna2306

as you don't have a Public Mobile account yet, use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CSR- how do I open a ticket .. having the same issue again…

slusagm — Sun, 21 Sep 2025 16:41:56 GMT

you have multiple accounts and got mixed up with the porting?

ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage