topic Re: iPhone 15 Pro to 17 Pro in Get Support

iPhone 15 Pro to 17 Pro

KenB1 — Sun, 21 Sep 2025 05:31:23 GMT

Physical sim to eSIM won’t transfer. Have others found this an issue? I’ve been in contact with support and so far no solution.

Re: iPhone 15 Pro to 17 Pro

Chalupa_Batman — Sat, 20 Sep 2025 20:37:25 GMT

@KenB1 wrote:
Physical sim to eSIM won’t transfer. Have others found this an issue? I’ve been in contact with support and so far no solution.

Well, with my iPhone 15 Pro Max I was able to convert my SIM to eSIM with ease. However, what you may need to do, is to download the app on your phone, then purchase an eSIM. It's very easy as I did that on my iPhone 15 Plus. Took minutes.

Re: iPhone 15 Pro to 17 Pro

Lyntol — Sat, 20 Sep 2025 22:09:25 GMT

I did this and can’t send or receive SMS messages. Not sure what’s going on.

Re: iPhone 15 Pro to 17 Pro

hairbag1 — Sat, 20 Sep 2025 22:16:24 GMT

@KenB1

if you did this and still not working...try rebooting your cell Also, try a network reset (in your iphone settings)

Re: iPhone 15 Pro to 17 Pro

Chalupa_Batman — Sat, 20 Sep 2025 22:17:46 GMT

@Lyntol wrote:
I did this and can’t send or receive SMS messages. Not sure what’s going on.

Did you set the eSIM as you primary? And did you reboot your phone after installation?

Settings > Cellular, then tap on your eSIM line and ensure "Turn On this Line" is enabled. Afterward, tap on "Default Voice Line" or "Cellular Data" and select your eSIM.

Re: iPhone 15 Pro to 17 Pro

Lyntol — Sat, 20 Sep 2025 22:22:59 GMT

Everything looks good. I didn’t manually select is as primary but my old phone went straight to SOS when my new one activated.
I don’t see the last thing though, default voice line or cellular data to select the eSIM.

Re: iPhone 15 Pro to 17 Pro

slusagm — Sat, 20 Sep 2025 22:28:25 GMT

@Lyntol

Did you removed all old sim and disable all old eSIM? Why you didn't set PM eSIM as Primary? Even you need two sim, do above first to make sure the PM eSIM fully functional first

Re: iPhone 15 Pro to 17 Pro

Lyntol — Sat, 20 Sep 2025 22:43:58 GMT

I didn’t see the option went I went through the setup. I noticed I can send sms from my new 17 pro, but the replies are still going to my old 13

Re: iPhone 15 Pro to 17 Pro

Chalupa_Batman — Sat, 20 Sep 2025 22:58:09 GMT

@Lyntol wrote:
I didn’t see the option went I went through the setup. I noticed I can send sms from my new 17 pro, but the replies are still going to my old 13

SMS texts go to your old iPhone because iMessage is still active on it and linked to your phone number. To fix this, deregister iMessage by turning it off in Settings > Messages on your old iPhone, and also turn off FaceTime in Settings > FaceTime

Re: iPhone 15 Pro to 17 Pro

Lyntol — Sat, 20 Sep 2025 23:04:25 GMT

Yep that seemed to work. Such a simple fix haha. Thank you!

Re: iPhone 15 Pro to 17 Pro

Scott_902 — Sat, 20 Sep 2025 23:29:16 GMT

thats what I did. Downloaded PM app, purchased esim, it's free. Only issue I'm having is getting RCS to work now. Waiting on Activation

Re: iPhone 15 Pro to 17 Pro

dylanshivak — Sun, 21 Sep 2025 15:23:14 GMT

Are you still "waiting for activation"? I've been waiting since Friday and it's still not working 😕

Re: iPhone 15 Pro to 17 Pro

Scott_902 — Sun, 21 Sep 2025 22:04:58 GMT

Yeah still nothing 👎

Re: iPhone 15 Pro to 17 Pro

KenB1 — Mon, 22 Sep 2025 16:19:35 GMT

I’ve made some progress as they are looking into my IMEI. It’s definitely an issue from their back office.

Escalate eSIM activation/transfer issue on iPhone 17 Pro - Ticket

KenB1 — Fri, 03 Oct 2025 23:04:04 GMT

I have been trying to get my account transferred to my new iPhone 17 Pro for 2 weeks. I’m stuck in the loop of agents who ask me to do the same fixes repeatedly and imply the problem is me or my phone. I’ve been told it’s escalated to IT but never get anyone from IT contacting me for details or ideas to try.

Re: Ticket ID:296605-977 SIM/Hardware Issues E2013-E

i have had agents confirm the IMEI is compatible. I have reset network settings. I have even wiped my phone clean and started from scratch.
the eSIM I purchased seems stuck as I can’t purchase another one and I’m told to install the one I have purchased. When I try to install I try an error message.
I never received a QR code when this process started and on my first attempt the physical sim on my old iPhone was cancelled so I lost cell service. Thankfully, an agent was able to restart it.
it seems to me that the back office should be able to clean out my eSIM and enable me to purchase a new one again. Or maybe start up a new account identical to my current one and go from there.

anyone have ideas? I’ve tried all the simple fixes.

Re: Escalate eSIM activation/transfer issue on iPhone 17 Pro - Ticket

slusagm — Fri, 03 Oct 2025 23:07:11 GMT

did they suggest to change back to physical sim card first? Yes, I understand your phone has only eSIM, but you an use your old phone or a friend phone to activate the physical sim back and then change to eSIM after. Usually it is faster that way

if that still does not work, then it could be a probably with the iPhone. Many members here activated iPhone 17 with eSIM without problem

Re: Escalate eSIM activation/transfer issue on iPhone 17 Pro - Ticket

KenB1 — Fri, 03 Oct 2025 23:40:57 GMT

Yes, and that didnt work either. I get the same error whether i try on my iphone 15 Pro or iphone 17 pro.

Re: Escalate eSIM activation/transfer issue on iPhone 17 Pro - Ticket

slusagm — Fri, 03 Oct 2025 23:43:46 GMT

so, the physical sim card didn't work on iPhone 15 pro either?

if so, that is really a problem with your account and you need to continue working with PM. Try message them for update

Re: Escalate eSIM activation/transfer issue on iPhone 17 Pro - Ticket

KenB1 — Fri, 03 Oct 2025 23:46:33 GMT

The physical sim was turned off when I initially tried to transfer. PM fixed this and my physical sim works. I tried moving from physical sim to eSIM on the iPhone 15 in hopes that the system could more easily transfer eSIM to eSIM. That didn’t work.
I am here because an agent told me my issue was suspended and they couldn’t help more. I’m obviously not satisfied with that😁

Re: Escalate eSIM activation/transfer issue on iPhone 17 Pro - Ticket

slusagm — Fri, 03 Oct 2025 23:50:38 GMT

honest, the community is just made up of customers. Your issue seems to be back end issue with PM and none of us likely can help. Ask PM support to give you a more technical explanation. Or ask if you can create a new account (and they move all your credit and rewards and phone number over) and test. That's all I can think of 😞