PAY MY BILL

ABEBE — Sat, 20 Sep 2025 19:44:54 GMT

RECENTLY MY ACCOUNT IS SESPENDED BECAUSE OF ADDRESS CHNAGE AND I WOULD LIKE TO PAY MY BILL.

Re: PAY MY BILL

softech — Sat, 20 Sep 2025 19:48:39 GMT

To update your credit card information, you can easily do so via My Account

Please login to My Account, go to Payment page, click Manage Subscription, and click Manage Payment Method, or use this direct link: https://myaccount.publicmobile.ca/en/account/payment/manage-card

(Or if you are using PM app, go to Payment page, click Update Card Information. For better success, grant Location Permission for PM app in the App Settings)

If it does not work the first time and you don't need to make a payment urgently, wait 24 hours and try again. Also, please try using BOTH browser and Public Mobile App, some reported they have success after trying with the different method to access My Account.
When you test with browser, try using Incognito mode
When you test with app and if app was already installed, uninstall it first, clear the cache for your default browser on the phone, then reboot the phone and reinstall the app

Also, while PM is not sending name/address info to credit card for posting payment, it looks like they still have some kind of validation now when updating new credit card. So, make sure you have the correct address and postal code on your My Account's Profile and match those on your credit card. Also, check the name on your profile. If you have a very long name, maybe try shortening it with initials.

And, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: PAY MY BILL

hairbag1 — Sat, 20 Sep 2025 19:48:43 GMT

@ABEBE

you'd need to update your payment card. Log in to your account using the app > Payment ....look for Update Card Information.

Re: PAY MY BILL

computergeek541 — Sat, 20 Sep 2025 21:17:37 GMT

topic Re: PAY MY BILL in Get Support

PAY MY BILL

Re: PAY MY BILL

Re: PAY MY BILL

Re: PAY MY BILL