topic SIM Phone to eSIM Phone in Get Support

SIM Phone to eSIM Phone

HenryS — Sat, 20 Sep 2025 16:03:49 GMT

Hi,

My current phone uses a physical sim but supports eSIM. My new phone only supports eSIM. If I want to use my new phone do I need to convert my sim to eSIM on my old phone and then transfer it to the new phone? Or do I just buy an eSIM for the new phone using the app on the new phone and it will activate?

TIA

Re: SIM Phone to eSIM Phone

BKNS27 — Sat, 20 Sep 2025 11:45:15 GMT

@HenryS

You need to download the PM app on the new phone and login to your account then go to the Account tab>Purchase an eSIM>Change Your SIM Card. This will transfer your account over to the new phone.

If you have any issues then contact a CS_Agent by dm.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or simply pop the old SIM into the new phone if it is too much trouble.

Re: SIM Phone to eSIM Phone

HenryS — Sat, 20 Sep 2025 20:31:08 GMT

Thanks. I will give that a try. The new phone is only eSIM, doesn't support a physical SIM.