topic Re: I need help in Get Support

I need help

Logan333 — Sat, 20 Sep 2025 01:29:11 GMT

I have no data, talk or text. When I log into the app it automatically takes me to a support page. Nothing changed on my end so im very confused as to what could have happened. I have submitted two tickets and no one has got back to me. This couldn’t have happened at a worse time, i need my data to use gps so I can get to my location. Been sitting here for hours

Re: I need help

hTideGnow — Sat, 20 Sep 2025 01:32:20 GMT

hi @Logan333

what phone do you have? did you try your sim on another phone?

Re: I need help

Logan333 — Sat, 20 Sep 2025 01:32:55 GMT

iPhone XR with an eSIM

Re: I need help

hTideGnow — Sat, 20 Sep 2025 01:34:39 GMT

hi @Logan333

did you check your inbox to see if PM agent replied?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

or for eSIM, you can rebuy a new sim from PM app and it could fix the issue (Account page, click Purchase Sim card and choose eSIM)

Re: I need help

Logan333 — Sat, 20 Sep 2025 01:35:48 GMT

Yes havent received a thing

Re: I need help

Logan333 — Sat, 20 Sep 2025 01:39:32 GMT

It won’t even let me on the app. I truly don’t understand what’s going on. Pretty upset

Re: I need help

Logan333 — Sat, 20 Sep 2025 01:45:45 GMT

Why hasn’t customer service gotten back to me yet? It’s been 2 hours already. Seems a little sus. How can they just cut off my services with no warning or anything ive done.

Re: I need help

Rastin — Sat, 20 Sep 2025 02:21:34 GMT

Some times it can take a while for them to respond. I had to wait 36 hours when I first signed up. That being said there hours are i believe 8am to 10pm est so if they have not responded yet you won't hear from them till tomorrow.

Customer service

Logan333 — Wed, 24 Sep 2025 01:54:54 GMT

Has anyone ever experienced worse customer service in their life? This company is an absolute joke. 6 days of issues and no one has made even the slightest attempt to help resolve the issue. It’s honestly pathetic

Re: Customer service

ORNGNBLK — Wed, 24 Sep 2025 02:00:16 GMT

@Logan333 Please let us know what issues you are facing, and there is a great chance someone on this forum can help. This company runs on its subscribers to help each other. It’s the best customer self-service you will find.

Re: Customer service

softech — Wed, 24 Sep 2025 02:02:45 GMT

@Logan333

hove you open a ticket with PM CS agent? you have checked the inbox?

Anyway, I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning

Re: Customer service

Logan333 — Wed, 24 Sep 2025 02:02:54 GMT

Public mobile is saying i havent paid. My credit card statements prove otherwise. I called my credit card company. They said you have accepted my money. Public mobile is stating I haven’t paid for 2 months, completely false. Im on prepaid, if you miss your payments on prepaid, you’re cut off very quickly, you dont get to use the service for free for 2 months.

Re: I need help

ORNGNBLK — Wed, 24 Sep 2025 02:08:46 GMT

@Logan333 definitely seems like a miscommunication somehow. @softech has escalated your issue so expect a reply in the am from PM. The company works well and situations like yours seem to be very rare. Have faith

Re: I need help

computergeek541 — Wed, 24 Sep 2025 02:36:35 GMT

inappropriate comments removed

Re: I need help

CSA_PM — Wed, 24 Sep 2025 11:56:02 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.