topic Re: 6-digit code in Get Support

6-digit code

Kristin2 — Sat, 20 Sep 2025 00:05:54 GMT

Where do I find the 6-code to confirm account and get full access? It says it is sent code to new phone number but no code arrives…. And I can’t go any further… help please

Re: 6-digit code

Chalupa_Batman — Sat, 20 Sep 2025 00:09:05 GMT

@Kristin2 wrote:
Where do I find the 6-code to confirm account and get full access? It says it is sent code to new phone number but no code arrives…. And I can’t go any further… help please

Click on "Didn't get Code" and see if there is an email option. If it's not there, create a ticket this way.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: 6-digit code

Kristin2 — Sat, 20 Sep 2025 00:15:00 GMT

Thank you. I’ve sent massage to agent.

Re: 6-digit code

Kristin2 — Sat, 20 Sep 2025 00:55:17 GMT

Click on "Didn't get Code" and see if there is an email option. If it's not there, create a ticket this way.

there is no “didn’t get code” option… only a “re-send code”.
Honestly, this service is crap. It shouldn’t be this difficult to activate a simple SIM card.

Re: 6-digit code

slusagm — Sat, 20 Sep 2025 01:00:21 GMT

sorry @Kristin2 for the confusion. Yes, the original posts was not correct. Those option won't be there as you have not completed the first time validation. The Send email and Send voice message option will only be there if you completed the first time 2FA via SMS

and yes, you need to reach out to PM in your case

Re: 6-digit code

Kristin2 — Sat, 20 Sep 2025 01:04:48 GMT

I’ve sent another PM to agent.