topic Multi- Accounts need assigning in Get Support

Multi- Accounts need assigning

1mike1 — Fri, 19 Sep 2025 19:34:57 GMT

Hi i have my email and phone number BUT it now will not send me a forgotten password link - I have 3 accounts and this is the last one i need to recover to renew my subscription Thanks 🙂

Re: Multi- Accounts need assigning

slusagm — Fri, 19 Sep 2025 19:38:13 GMT

you will need PM to help to sort them out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And for renewal, if you don't want to wait, get a voucher from Shoppers Drug mart and load the voucher

Re: Multi- Accounts need assigning

hTideGnow — Fri, 19 Sep 2025 19:39:38 GMT

hi @1mike1

yes, you should have 3 separate to login the 3 different accounts, you can get PM support agent to help. Submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Multi- Accounts need assigning

1mike1 — Fri, 19 Sep 2025 19:41:21 GMT

Thanks for the links much appreciated