topic Re: roaming in Get Support

roaming

revette — Fri, 19 Sep 2025 18:29:19 GMT

I am travelling abroad and want to know the cost of roaming

Re: roaming

hTideGnow — Fri, 19 Sep 2025 18:11:02 GMT

HI @revette

PM has only roaming add-on for US and no other countries

https://www.publicmobile.ca/en/get-help/articles/roaming-add-ons

Re: roaming

TheSterlinger — Fri, 19 Sep 2025 18:13:15 GMT

Sorry, Public Mobile only offers in Mexico or USA with those plans or add-ons.

Outside of that, your phone will not work for text messages, or calls. You will only be able connect to the internet via wifi.

So you have to make alternative arrangements for phone such as purchasing a travel eSIM for the country you are visiting.

roaming

revette — Fri, 19 Sep 2025 18:15:15 GMT

if i turn my phone on when abroad will it work and how will they charge

Re: roaming

hTideGnow — Fri, 19 Sep 2025 18:16:35 GMT

hi @revette

you can keep the roaming on and it won't work if PM does not have the roaming service there. Even in US or Mexico, it won't work if you don't have the proper roaming plan/add-ons

Re: roaming

hairbag1 — Fri, 19 Sep 2025 18:20:15 GMT

@revette wrote:
if i turn my phone on when abroad will it work and how will they charge

Once you're away from Canada, your Public Mobile services (talk/text/data) won't work unless you have a plan for US / Mexico. (You'll never be billed for roaming or anything )There are no other countrys where you can roam.