topic Re: Cancel my plan in Get Support

Cancel my plan

Krystallin — Fri, 19 Sep 2025 14:07:32 GMT

I purchased a mobile plan on the Public Mobile website, but I haven't activated it. Now I don't want to proceed with it. How can I cancel the plan? Who should I contact? I don't find any contact number.

Re: Cancel my plan

slusagm — Fri, 19 Sep 2025 14:11:59 GMT

you can ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel my plan

hTideGnow — Fri, 19 Sep 2025 14:12:32 GMT

hi @Krystallin

if the plan was not activated and not used yet, then yes, PM support ageent can help and cancel and provide refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel my plan

BKNS27 — Fri, 19 Sep 2025 16:05:20 GMT

@Krystallin

You need to complete your activation of your account and SIM on the PM app. You can’t activate on the PM website. You need to complete the final activation on the PM app. If you didn’t complete the activation on the app…you don’t have an activated account/SIM and you were not charge.

There isn’t an plan/account to cancel.