topic Re: Urgent: eSIM change? in Get Support

Urgent: eSIM change?

kavehsdkh — Fri, 19 Sep 2025 12:43:33 GMT

I want to change my current iPhone 14 Pro Max to i. Please let me know how to do this transfer for eSIM or how to get a new one. I need my eSIM to work in the new device.
Please provide me with a step-by-step guide.

Thanks

Re: Urgent: eSIM change?

Handy1 — Fri, 19 Sep 2025 12:54:13 GMT

@kavehsdkh You need to download the app on new phone and log into your account and buy new eSIM , system should realize you already have eSIM and be free at checkout if not just message support and they will credit you the money back

Re: Urgent: eSIM change?

CSA_PM — Fri, 19 Sep 2025 12:56:29 GMT

Hello @ kavehsdkh,

You need to access your online account from the new phone and purchase an eSIM.

Visit the 'Subscription & Add-ons' page in My Account
Select the option to purchase a new eSIM
Complete the payment, and a new eSIM will be issued to you.

Re: Urgent: eSIM change?

kavehsdkh — Fri, 19 Sep 2025 13:08:48 GMT

Hi,

Thanks for the help.
I read it's free for a current user, is that the case? Also, would it be activated right after purchase?