topic Add ons in Get Support

Add ons

Greenbean1 — Fri, 19 Sep 2025 12:47:01 GMT

I paid for extra data, but says it's incompatible with my plan. So can I get a refund if I can't use the extra data ?

Re: Add ons

slusagm — Fri, 19 Sep 2025 12:49:45 GMT

It is weird that it is incompatible, check with PM

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Add ons

computergeek541 — Fri, 19 Sep 2025 18:45:11 GMT

@Greenbean1 wrote:
I paid for extra data, but says it's incompatible with my plan. So can I get a refund if I can't use the extra data ?

Canada-wide data add-ons cannot be used in combination with plans that include Canada-wide unlimited data at reduced speeds.