topic Re: Need help re-installing eSIM in Get Support

Need help re-installing eSIM

122211112 — Fri, 19 Sep 2025 00:50:18 GMT

I recently purchased a plan with Public Mobile. After receiving a text from Rogers, I replied “YES” to port my number.

The Public Mobile eSIM was installed on my iPhone, but I was unable to receive any incoming calls. At the same time, the Rogers network was still showing as available on my phone.

To try and fix it, I reset the network/eSIM settings on my iPhone, but this ended up removing the eSIM profile entirely. Now I’m not sure how to re-install the eSIM or resolve the issue with not receiving calls.

Has anyone experienced this before? Do I need to re-install the eSIM, or take additional steps to complete the port? Any guidance would be greatly appreciated.

Re: Need help re-installing eSIM

TheSterlinger — Fri, 19 Sep 2025 00:54:01 GMT

If your deleted the PM eSIM, you have to repurchase another. It should be free since you previously purchased one.

Ensure you disable the Rogers one.

Re: Need help re-installing eSIM

122211112 — Fri, 19 Sep 2025 00:57:26 GMT

I’m trying to purchase one through the app, but I can’t log in. After entering my credentials, it just loops back to the login page instead of redirecting me to the main account page.

Re: Need help re-installing eSIM

TheSterlinger — Fri, 19 Sep 2025 01:02:05 GMT

Were you able to login before? Do you see the option Didn't receive the code? If yes, click on it and send code to your email.

If still no go, your going to need agents help.

You can use the link below to send a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help re-installing eSIM

slusagm — Fri, 19 Sep 2025 01:29:48 GMT

@122211112

uninstall the app on the phone, reboot and reinstall and try login again

Re: Need help re-installing eSIM

122211112 — Fri, 19 Sep 2025 12:39:35 GMT

Update:

After resetting the network settings and eSIM, my iPhone 15 almost turned into a brick. I wasn’t able to access the App Store (kept showing “Unable to Connect”) to reinstall the Public Mobile app. I eventually had to hard reset the iPhone just to repurchase the eSIM.

The good news is I got the eSIM reinstalled, but my original problem still persists:

I can make outgoing calls (e.g., I can call my other number).

I cannot receive incoming voice calls — the call doesn’t ring, and the caller just hears a hang-up tone.

Thank you to everyone who helped me troubleshoot the eSIM so far 🙏 — does anyone have ideas on how to fix this incoming call issue?