topic Re: add-on in Get Support

add-on

kacap — Fri, 19 Sep 2025 00:06:21 GMT

I have add-on for my international call, now everything is dissapeared

Re: add-on

slusagm — Fri, 19 Sep 2025 00:07:19 GMT

click Usage Breakdown under the usage odometer to expand and you will see it there

Re: add-on

hairbag1 — Fri, 19 Sep 2025 00:14:47 GMT

@kacap

if using the app, log in to your account > Usage Breakdown. If you "pull down" the screen, it'll refresh the page with updated info. You should see your add-on listed.

Re: add-on

kacap — Fri, 19 Sep 2025 00:14:55 GMT

hi,

Everything is gone, do not see anything

Re: add-on

Chalupa_Batman — Fri, 19 Sep 2025 00:15:40 GMT

@kacap wrote:
I have add-on for my international call, now everything is dissapeared

Hey @kacap

Most times browsers have cache issues. If you clear your browser cache and restart your browser, it should show up. You can also use the app which is pretty cool to use.

Re: add-on

hairbag1 — Fri, 19 Sep 2025 00:16:13 GMT

@kacap wrote:
hi,
Everything is gone, do not see anything

using the web version or the app ?

Re: add-on

kacap — Fri, 19 Sep 2025 00:18:38 GMT

i am in my account, using the Mac computer

Re: add-on

slusagm — Fri, 19 Sep 2025 00:19:27 GMT

@kacap even with Incognito mode? post us a screenshot ( minus personal info) and let us see what it showing after you click Usage Breakdown

but of course, if you need PM to help, simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: add-on

kacap — Fri, 19 Sep 2025 00:20:46 GMT

I got it , I found it, but when i made a long distance call to Belgium, it declined

Re: add-on

hairbag1 — Fri, 19 Sep 2025 00:24:14 GMT

@kacap wrote:
I got it , I found it, but when i made a long distance call to Belgium, it declined

Belgium isn't in the list of counties you can call...

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

Re: add-on

kacap — Fri, 19 Sep 2025 00:25:27 GMT

Re: add-on

slusagm — Fri, 19 Sep 2025 00:26:55 GMT

@kacap

Belgium is not on the list of supported countries

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

Re: add-on

computergeek541 — Fri, 19 Sep 2025 00:27:14 GMT

Re: add-on

kacap — Fri, 19 Sep 2025 00:34:42 GMT

Thank you, now I know.

Re: add-on

computergeek541 — Fri, 19 Sep 2025 00:39:13 GMT