topic Re: unlock my phone in Get Support

unlock my phone

CJ581 — Thu, 18 Sep 2025 19:11:45 GMT

How do I unlock my Huawei P20 phone so that I can put in a new SIM card while in France next month?

Re: unlock my phone

computergeek541 — Thu, 18 Sep 2025 19:11:29 GMT

@CJ581 wrote:
How do I unlock my Huawei P20 phone so that I can put in a new SIM card while in France next month?

This phone should already be unlocked based on how it's a 2018 model. To test if it's unlocked, insert a non-Telus (non-Koodo, non-Public) SIM card in the device. If the phone asks for a network unlock code, you'll need to use the Public Mobile bot to open a ticket and ask that a Public Mobile customer support agent provide the unlock code. Despite some past erroneous information posted in these message forums, Public Mobile customer support agents can and are supposed to help customers unlock Telus-locked devices.

Re: unlock my phone

Sansan — Thu, 18 Sep 2025 19:18:31 GMT

Just so that you are aware your public mobile phone will not have service while you're in France or Europe. You have to buy a local sim card or esim from wherever you're traveling to in order to have service.

Re: unlock my phone

dwh1 — Thu, 18 Sep 2025 21:40:44 GMT

“ Public Mobile customer support agents can and are supposed to help customers unlock Telus-locked devices.”

To clarify, Canadian providers are required by law to unlock any remaining locked devices on request, with no extra charges other than (not applicable here) remaining device payments.

Re: unlock my phone

computergeek541 — Thu, 18 Sep 2025 22:51:16 GMT

@dwh1 wrote:
“ Public Mobile customer support agents can and are supposed to help customers unlock Telus-locked devices.”

To clarify, Canadian providers are required by law to unlock any remaining locked devices on request, with no extra charges other than (not applicable here) remaining device payments.

The reason for me making the statement in that way is because of specific instances of a few Public Mobile customer support agents making incorrect statements saying that they can't help with unlocking Telus devices.

Re: unlock my phone

CJ581 — Sun, 28 Sep 2025 22:25:16 GMT

Thank you computergeek541.

And where do I get one of those non-Telus, Koodo, non-Public) SIM cards?

Re: unlock my phone

CJ581 — Sun, 28 Sep 2025 22:26:29 GMT

Yes, I do know that, but thank you, just the same Sansan. I have to first make sure that my phone is unlocked, so that I can insert one of those new international SIM cards. : )

Re: unlock my phone

computergeek541 — Sun, 28 Sep 2025 22:27:08 GMT

Re: unlock my phone

computergeek541 — Sun, 28 Sep 2025 22:29:27 GMT