topic Re: I upgraded my plan but data didn’t reset in Get Support

I upgraded my plan but data didn’t reset

Frank9995 — Thu, 18 Sep 2025 18:04:05 GMT

I upgraded from the 80 to the 100 gb plan. It charged me for a full month but only gave me 20gb of data for the next month. Apparently I need you ask a moderator to reset my data usage. How do I do that?

Re: I upgraded my plan but data didn’t reset

BKNS27 — Thu, 18 Sep 2025 18:07:47 GMT

@Frank9995

You need to reboot your phone by powering off your phone then back on.

You can login to your account on the PM app then swipe down on the screen to update the data.

Re: I upgraded my plan but data didn’t reset

slusagm — Thu, 18 Sep 2025 18:07:05 GMT

it is just a browser or app cache issue. try login browser with Incognito plan and you should see the correct plan

Re: I upgraded my plan but data didn’t reset

hairbag1 — Thu, 18 Sep 2025 18:07:43 GMT

@Frank9995

first off...log in to your account on a laptop but use incognito mode to check your plan status. Alternative...dial 611 to hear current plan status.

Re: I upgraded my plan but data didn’t reset

Frank9995 — Thu, 18 Sep 2025 18:36:05 GMT

Swiping the screen refreshed with correct data. Thanks.