topic Re: Cell Coverage in Get Support

Cell Coverage

Cdnfenix36 — Thu, 18 Sep 2025 14:06:45 GMT

Hi everyone,

Over the last month or so I have been having issues with my service, mostly at work. I work in Whitby, Ontario fairly close to Lake Ontario. Now when I am inside the building I have next to no signal, to the point where I can not send text message (SMS). I even have issues watching YouTube videos outside there. I have been working there for almost 10 years and never experienced it before. I was at the Oshawa Lake Park on the weekend and had the same result. I am using an iPhone XR with eSIM.

Re: Cell Coverage

hairbag1 — Thu, 18 Sep 2025 15:37:45 GMT

@Cdnfenix36

try manually selecting 4G or LTE ~~instead of 5G~~...see if that helps.

Re: Cell Coverage

hTideGnow — Thu, 18 Sep 2025 14:08:38 GMT

hi @Cdnfenix36

Try Reset Network Settings and see if it helps

if not, ask PM support agent to refresh your account on the system side for you

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cell Coverage

Meow — Thu, 18 Sep 2025 14:20:47 GMT

PM does have a good coverage in that area based on their coverage map.

Most likely building structure blocks signal... Check with your colleagues how is their coverage if they use the same or other providers.

Re: Cell Coverage

Grinch — Thu, 18 Sep 2025 14:38:45 GMT

Assuming that you are using a green Telus tower….are you close to one?

Re: Cell Coverage

BKNS27 — Thu, 18 Sep 2025 15:27:13 GMT

@hairbag1

The iPhone XR doesn’t have 5G. Only 3G and 4G/LTE.