topic Re: Unable to text or make phone calls in Get Support

Unable to text or make phone calls

DeeDee36 — Thu, 18 Sep 2025 14:25:49 GMT

I have an iPhone 16 pro max. I switched from Bell mobility to Public Mobile yesterday. I am unable to send texts or make phone calls today. This is annoying.

Re: Unable to text or make phone calls

hairbag1 — Thu, 18 Sep 2025 14:31:42 GMT

@DeeDee36

did you follow the correct steps to ensure successful port of your number ? Did you leave old sim in place until you received a text from Bell confirming your desire to port to Public Mobile to which you reply YES within 90 mins ? When old sim quits working, you can replace it with new Public Mobile sim to start your service.

added...here's some light reading to maybe help...

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Re: Unable to text or make phone calls

hTideGnow — Thu, 18 Sep 2025 14:29:49 GMT

hi @DeeDee36

try reboot phone and Reset network settings first

test inbound/outbound calls and text and mobile data

if same, then submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to text or make phone calls

DeeDee36 — Thu, 18 Sep 2025 14:33:44 GMT

I followed all of the steps. I was able to send texts or make and receive and send phone calls yesterday after the switch. I’m in Truro today and not Halifax. I’ve done another network reset but no change.

Re: Unable to text or make phone calls

DeeDee36 — Thu, 18 Sep 2025 14:36:37 GMT

Old sim left in place. Used eSIM.

Re: Unable to text or make phone calls

hTideGnow — Thu, 18 Sep 2025 14:38:39 GMT

@DeeDee36 wrote:
Old sim left in place. Used eSIM.

hi @DeeDee36

remove your old carrier sim, and make sure PM sim/esim is the only one active and set as Primary

and Reset Network settings

Re: Unable to text or make phone calls

hairbag1 — Thu, 18 Sep 2025 14:40:28 GMT

@DeeDee36

you should take out the old sim and make sure you're using the esim as your primary.