topic Re: Incoming calls in Get Support

Incoming calls

lvilenskaia — Thu, 18 Sep 2025 12:21:18 GMT

Incoming calls do not go through after installing a new sim card

Re: Incoming calls

ORNGNBLK — Thu, 18 Sep 2025 09:46:32 GMT

@lvilenskaia are you a new subscriber? If so it could be an incomplete porting issue. I’ve sent you the number to call them to your private message. If you’re a current subscriber and this is a brand new error only after swapping sims, try to put the sim into another phone to test , and if that fails, send a message to CS_Agent and ask for your network to be reset from the back end. Hope this helps.

Re: Incoming calls

BKNS27 — Thu, 18 Sep 2025 13:30:16 GMT

@lvilenskaia

Did you to the text from your old carrier with YES confirming you are porting over to PM? There is a 90 minute window for you to reply.

Contact a CS_Agent to have you old carrier to resend the text if you missed replying.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

incoming calls

lvilenskaia — Thu, 18 Sep 2025 19:16:02 GMT

incoming calls/sms do not go through. Restart, update did not help. I tried to put the sim into another phone to test , and that fails to, Please reset network rom the back end

Re: incoming calls

computergeek541 — Thu, 18 Sep 2025 19:21:48 GMT