topic Number Transfer in Get Support

Number Transfer

megs_b — Thu, 18 Sep 2025 19:51:59 GMT

I got a public mobile SIM card yesterday. I was with Sasktel paid off my whole contract and my last bill with them. Followed the correct steps do the number transfer. I got the text and responded yes. It’s still showing my Sasktel account is active. I can’t receive calls it goes straight to vm and when I call my email shows up . I need some help

Re: Number Transfer

ORNGNBLK — Thu, 18 Sep 2025 13:24:53 GMT

@megs_b Have you removed the Sasktel sim and replaced with PM sim? Reboot and reset network settings. If e-sim, make sure pm sim is set to primary. Hope this helps

Re: Number Transfer

BKNS27 — Thu, 18 Sep 2025 13:26:51 GMT

@megs_b

It seems you have done the porting process correctly. Contact a CS_Agent to complete the porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number Transfer

megs_b — Thu, 18 Sep 2025 13:29:07 GMT

Yes I did that yesterday ! Called Sasktel as well they are saying my service is still active. But I responded to the yes text message

Re: Number Transfer

computergeek541 — Thu, 18 Sep 2025 13:31:38 GMT

Re: Number Transfer

CSA_PM — Thu, 18 Sep 2025 14:07:03 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.